Unfortunately, suppliers don't generally provide the specific brand or model of their cars, but you can see each car's type when searching. Please bear in mind that different countries and regions may categorize cars in different ways, and the car you receive at pick-up is subject to the availability at the branch.
Most bookings need to be confirmed by the supplier, and the time this takes varies. You can track the status of your booking on the bookings details page. Then, once your booking has been confirmed, you'll receive a pick-up voucher to the email address you used to book.
If you need to drop your car off in a different country/region, you can specify this when you search using the "Drop-off location" field. Results will then only include cars which meet your requirements. If you're planning to cross a border, it's best to contact the branch in advance to check whether this is permitted and whether you need to pay any additional fees for doing so.
Rental fees are calculated based on a 24-hour billing cycle where periods less than 24 hours are treated as a full day. For example, if your rental period is 49 hours, this will be calculated as 3 days.
The basic price includes the rental fee for the period you're using the car, as well as associated taxes and fees. For details, please refer to the breakdown on the booking details page.
If you cancel your booking before the free cancellation deadline, you'll receive a full refund. After this time, you'll need to pay a fee if you cancel. Once you've picked up your car, you won't be able to cancel your booking. You also won't be able to cancel if you don't show up to pick up your car at the designated time (this is sometimes called a "no show").
A customer is considered a "no show" if: 1. They don't pick up their car at the specified time. 2. They don't bring the correct documents with them when picking up the car. 3. They don't provide a credit card for the main driver, or their account balance is not sufficient to cover all fees and charges. If any of these scenarios, any money already paid will not be refunded. What's more, the rental company is within its rights to refuse to rent to customers if they don't arrive on time, don't provide the correct documentation, or don't have enough funds in their payment account balance. Unless the customer has canceled in advance, they will not be entitled to a refund.
