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Frequently Asked Questions?

Can I specify the brand and car model I want?
Unfortunately, suppliers don't generally provide the specific brand or model of their cars, but you can see each car's type when searching. Please bear in mind that different countries and regions may categorize cars in different ways, and the car you receive at pick-up is subject to the availability at the branch.
I've paid but haven't received a confirmation email or pick-up voucher, what should I do?
Most bookings need to be confirmed by the supplier, and the time this takes varies. You can track the status of your booking on the bookings details page. Then, once your booking has been confirmed, you'll receive a pick-up voucher to the email address you used to book.
What should I do if I need to cross a border into another country/region?
If you need to drop your car off in a different country/region, you can specify this when you search using the "Drop-off location" field. Results will then only include cars which meet your requirements. If you're planning to cross a border, it's best to contact the branch in advance to check whether this is permitted and whether you need to pay any additional fees for doing so.
How is the rental period calculated?
Rental fees are calculated based on a 24-hour billing cycle where periods less than 24 hours are treated as a full day. For example, if your rental period is 49 hours, this will be calculated as 3 days.
What is covered in the basic rental price?
The basic price includes the rental fee for the period you're using the car, as well as associated taxes and fees. For details, please refer to the breakdown on the booking details page.
What is the cancellation policy?
If you cancel your booking before the free cancellation deadline, you'll receive a full refund. After this time, you'll need to pay a fee if you cancel. Once you've picked up your car, you won't be able to cancel your booking. You also won't be able to cancel if you don't show up to pick up your car at the designated time (this is sometimes called a "no show").
What is the no show policy?
A customer is considered a "no show" if: 1. They don't pick up their car at the specified time. 2. They don't bring the correct documents with them when picking up the car. 3. They don't provide a credit card for the main driver, or their account balance is not sufficient to cover all fees and charges. If any of these scenarios, any money already paid will not be refunded. What's more, the rental company is within its rights to refuse to rent to customers if they don't arrive on time, don't provide the correct documentation, or don't have enough funds in their payment account balance. Unless the customer has canceled in advance, they will not be entitled to a refund.
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Heathrow Airport to Luton Airport: Cars

Transfers from Heathrow to Luton Airport

Luton International Airport is located on the outskirts of the town of the same name, around 50 kilometers north of the capital city. Handling around 16 million passengers each year, it is London’s fourth busiest air hub. It is used mainly by low-cost carriers and serves mainly European destinations.

A private transfer will be a great choice if you want to reach Luton air hub from Heathrow fast and without any hassle:

  • When your flight arrives, your transfer driver will already be waiting for you at the designated meeting point at the terminal. He will be holding a sign with your name clearly displayed, so you will easily recognize him. Also, he will help you carry your heavy baggage to the car.
  • You won’t have to waste your time going to a currency exchange office and waiting in a line there. You can prepay for you travel online in the most suitable currency for you and thus avoid buying British pounds upon arrival.
  • You will travel in the most comfortable vehicle for you. There are several vehicle classes you can select from when reserving a transfer, so whether you are a family with children or a group of tourists, you will find the perfect car for you. Also, you can add some extra services to your booking for more comfortable travel — for instance, a child or booster seat, an additional stop along the route, or a bottle of drinking water. And no matter what vehicle you book, it will be equipped with air-conditioning and not older than 7 years.

This is the most convenient and stress-free transport option in case you’re traveling at nighttime.

Travel between the air hubs by transfer costs 96 euros. The approximate trip duration is 50 minutes.

Taxi from Heathrow to Luton Airport

There are a few ways to get a taxi at Heathrow. First, you can hail a famous black taxi from the stand outside the terminal (those are metered cabs and they are quite expensive, but they can carry up to five passengers). Second, you can go to one of the taxi desks in the Arrivals area and book a fixed-price cab there. Finally, you can reserve a taxi by calling one of the local taxi firms or using their app. Bear in mind that there is an extra fee for making a reservation by phone.

Cab travel from Heathrow to Luton air hub will cost you 49-55 pounds or 54-61 euros.

Be ready for long lines at taxi counters in the Arrivals zone. Also, keep in mind that there may be a lack of cabs (and even no cabs) at the stand during peak times. With a pre-booked transfer, you won’t have to worry about being stuck at the air hub — we guarantee that our driver will pick you up strictly at the specified time.

Public Transport from Heathrow to Luton Airport

Buses operated by National Express are the only public transportation option that runs from Heathrow directly to Luton air hub (there are a few routes running in that direction). The approximate travel time is one hour. The journey cost is around 20 pounds (around 22 euros) — you can get tickets from the operator’s desks and vending machines inside the terminals or through the official website in advance. Buses start their route at the central coach station between T2 and T3, and then also stop at T4 and T5. The waiting time is 30 minutes to 1 hour and 30 minutes. At nighttime, this transport option is not available.

About the Route

The distance between the airports is around 56 kilometers. Keep in mind that you will travel through the country’s busiest and most congested motorways (M1 and M25), so it is better to leave as early as possible.

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